PRIVACY AND COOKIES

Looking after your data

Scents by Seraphim respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (the “Website”).

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice: 

This privacy notice aims to give you information on how Scents by Seraphim collects and processes your personal data through your use of this Website, including any data you may provide through this Website when you sign up to receive our emails, purchase a product or subscription, take part in a competition or complete a contact request form.

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This website is not intended for children and we do not knowingly collect data relating to children.

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It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

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Controller:

Scents by Seraphim is the controller and responsible for your personal data (collectively referred to as Scents by Seraphim, "we", "us" or "our" in this privacy notice).

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If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at scentsbyseraphim@gmail.com

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You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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Changes to the privacy notice and your duty to inform us of changes: 

This version was last updated on 1st June 2021.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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Third-party links:

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

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• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences and any feedback you provide.

• Usage Data includes information about how you use our Website, products and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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If you fail to provide personal data:

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

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• Direct interactions. You may give us your Identity, Profile, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:​

  • create an account on our Website;

  • subscribe to our service or publications;

  • request marketing to be sent to you;

  • enter a competition, promotion or survey; or

  • give us some feedback.

  • purchase our products or services;

• Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please refer to section 8. Cookies below for further details.

• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from the following parties:

    • analytics providers such as Google and Facebook based outside the EU;

    • advertising networks based inside or outside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

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Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at scentsbyseraphim@gmail.com

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Marketing:

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

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Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on which products, subscriptions or services you may be of interest to you.

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You will receive marketing communications from us if you have requested information from us, subscribed, or purchased goods or services from us or if you provided us with your details when entering a competition or promotion and, in each case, you have not opted out of receiving that marketing.

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Third-party marketing:

We will get your express opt-in consent before we share your personal data with any company that is not Scents by Seraphim for marketing purposes.

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Opting out:

You can ask us to stop sending you marketing messages at any time by contacting us either by using the contact form on the website or by emailing us at scentsbyseraphim@gmail.com